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Listening Skills: Are You Hearing the Real Message
Do you truly listen to what other people have to say? In this book, you’ll read about the four types of listening and how to overcome the many emotional filters as well as mental and physical distractions that impede your ability to listen. Topics include: active listening; emotional and mental filters that affect listening; common barriers to listening and how to overcome them; reflective listening; five ways to instantly improve your listening; getting a poor listener to understand what you are saying; using listening to minimize conflicts; using nonverbals to enhance communication; and dealing with difficult listening situations.
Ida M. Halasz
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